- Hello, could I speak to Barry O’Toole, please ?

- I’m afraid he’s not at his desk at present. Can I take a message ?

- Yes, please. Would you mind telling him that Gloria Norris called? My number is 0208544 9733.

- Thank you, I’ll make sure he gets the message

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Style: professional and business-like

- Hi Barry, there was a call for you earlier while you were at lunch.

- Who was it ?

- It was Gloria Norris. She left her number for you to call her back. It’s on your desk.

- Thanks for taking the message. I’ll give her a call now.  

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Style: professional and business-like

- Hello, I’m calling to speak to Sandra Berry.  

- Sorry, I think you have come through to the wrong department. Which department is Sandra in ?

- I believe she is in the Legal department, but I’m not sure.

- I’ll transfer you back to the switchboard. They’ll be able to tell you.

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Style: professional and business-like

- Hello, could I speak to Brendan O’Connell, please ?

- Speaking.

- Oh, hello Brendan. It’s Maria Carter here, calling from Slater’s Ltd. I believe you called me earlier.

- Hello
Maria, thank you for calling back. The reason I was calling was to ask
if you’ve had a chance to look through the report I emailed you on
Tuesday.

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Style: professional and business-like

- Hello,  I’m calling to speak to someone in the Accounts department.  

- Of course. Could I take your name, please ?

- Yes, it’s Frederick Hopper, calling from Davis Construction Limited.

- Thank you,  Mr Hopper. One moment please, I’ll just put you through now.

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